Hello, stranger. Welcome to this draft page, which I'm working on.
Feel free to view it：）

VMS

A new workflow to efficiently manage vehicle maintenance and repair

Summary

VMS is a web system to manage the vehicle repair and maintenance process, reduce the turnaround time and increase the number of vehicles available for rental and get more sales.

As a product designer, I led the end-to-end design from 0 to 1, including building the system information architecture, deciding the web design system, user research, stakeholder management, planning the design cycle, design execution and cooperating with the engineering team to effectively the sprint.

And we launched the MVP version in Jakarta in December 2022 and worked on more features.

Jump to final design

Company

Grab

What I did

Product design, UI/UX, prototyping, user research & testing, web design system

Contributor

Isabel, Karlton, Aurelia, Xiangyue, Ranran, Sun, Li

Timeline

3 months

Context

GrabElectric is a 2-wheel electric vehicle rental service for Grab delivery driver-partners. Our vehicles needed maintenance and repair.

Previously, the vehicle ops team managed the entire process manually. As the business grew, so did problems. We have 50+ third vendors(and counting) and 1000+ parts per vehicle. The turnaround time was getting longer and longer, and we lost sales.

As the research continued, we realized that the best approach was building a new management tool to reshape workflow.

Problem

17% of vehicles were unavailable and lost sales due to needing repair and maintenance.

Goal

To build a tool to reduce the turnaround time for vehicle repairs increasing the number of vehicles available for rental.

Business Metric

Decrease work order data discrepancies target 0% (baseline 50%)
Decrease unavailable vehicles target 10% (baseline 17%)

Design Challenge

Secure and efficiency
Data integration and auto-check
Multiple user roles
Limited team resources

Process

Discover
To understand the current workflow and problem, I initiated the interview with the ops team.
Ideation
Discover
To understand the current workflow and problem, I initiated the interview with the ops team.
Ideation
Discover
To understand the current workflow and problem, I initiated the interview with the ops team.
Ideation
Discover
To understand the current workflow and problem, I initiated the interview with the ops team.
Ideation

Discover
To understand the current workflow and problem, I initiated the interview with the ops team.
Ideation
Discover
To understand the current workflow and problem, I initiated the interview with the ops team.
Ideation
Discover
To understand the current workflow and problem, I initiated the interview with the ops team.
Ideation
Discover
To understand the current workflow and problem, I initiated the interview with the ops team.
Ideation

Discover
To understand the current workflow and problem, I initiated the interview with the ops team.
Ideation
Discover
To understand the current workflow and problem, I initiated the interview with the ops team.
Ideation
Discover
To understand the current workflow and problem, I initiated the interview with the ops team.
Ideation
Discover
To understand the current workflow and problem, I initiated the interview with the ops team.
Ideation

MVP Design

Register & Login

I designed a secure register & login process for specific user roles because the VMS faces Grab's internal team and third vendors. In MVP, the engineer would create an account first and send an email with a temporary password to the user.

Work order management

As a workshop vendor, I can create work orders quickly and correctly.

Before, I need to manually check the vehicle's informations, service and price.

Now, the system auto-checks all data.

As a workshop vendor, I can create work orders quickly and correctly.

Before, I need to manually check the vehicle's informations, service and price.

Now, the system auto-checks all data.

As a Grab Ops, I can review work orders quickly and correctly.

Before, I needed to manually check all details and spent too much time to back and forth communication.

Now, the system auto-checks and transparency displays the approval process.

As a Grab Ops, I can review work orders quickly and correctly.

Before, I needed to manually check all details and spent too much time to back and forth communication.

Now, the system auto-checks and transparency displays the approval process.

Design System

We did not have a internal web design system or enough time to create it. To reduce the developing pressure, I compared different existing design systems and selected Semi, based on our business, component needs and cross-team practice. And the same time, keeping the Grab design language to define the Semi component design.